Mike Conroy is Vice President of R&D at Avaya Communications, which delivers large scale enterprise and mid-market collaboration and customer engagement solutions, via Public Cloud and enterprise hosted software and managed services. Mike is responsible for all R&D Customer Engagement, Contact Centre and UC platform development and leads engineering centres in the US, Ireland, India and elsewhere. Prior to Avaya, Mike led different software research and development and product teams in Unified Communications and Networking at Cisco and Nortel and while at Insight, led large scale industry research programs in Artificial Intelligence and data analytics

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